It's Sunday night and I'm missing Kristina Karlsson as that's who I usually spend my Sunday evenings with. I'm wondering why I decided to do this 30 day challenge as I'm fairly certain it's not going to be beneficial. I think it might just slow me down by 30 days but I'll give my loved ones the benefit of the doubt and push on with it.
We ordered IKEA furniture at the beginning of September and it was supposed to be delivered ages ago. I think I wrote about it before so I won't bore you with the details again, but Isla's bed arrived last week and then today, her bed arrived again! We are still waiting for other furniture, so assumed that was what was coming today when we had a courier message from them. When the men showed up, they had another bed. I was sooooo tempted to keep it as I really like her bed and figured after all it is their fault and if they are that disorganised they really deserve to lose out on a bedframe or two. However, since I'm an honest person, I told the men that we had already received our bed delivery and they carried it back down the driveway and whisked it back to the IKEA warehouse. So we are still without the rest of the furniture and now need to phone them again to figure out what's going on as the rest of it is supposed to arrive Tuesday but I'm not holding my breath. The good news is we're up to £50 in vouchers. Perhaps if they keep messing up we'll end up getting the whole bed for free. I wish they'd give you a refund rather than a voucher, but I'm sure I can always find something to spend money on in IKEA. I'm just going to make sure that whatever I buy, I can fit in the car as the whole delivery thing seems a total disaster.
It made me think about the importance of customer service and communication. It doesn't seem like IKEA's departments are very good at talking to each other and you wonder how much money they are haemorrhaging by all the disorganisation. I always assume that big companies must be super organised in order to be successful and make money but the more I learn about business, the more I see that everyone makes mistakes. I think the mistakes part is my biggest fear. If I want to run a business, I'm going to have to get over my fear of messing up, losing money, and putting myself out there in the world. At least I won't be trying to deliver people's flat packed furniture and I'd like to think I'll be better at communicating, but I'm sure I'll have a steep learning curve and leave some people wondering what is going on.
My quote for today is "Let your mind alone, and see what happens." --Virgil Thomson
My photo of the day is of me and my amazing man, who is the sanity to my crazy.
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